How Counsel24 Works
Get matched with a qualified attorney in just 3 simple steps. Fast, confidential, and completely free.
The Simple 3-Step Process
Tell Us About Your Legal Matter
Message us on WhatsApp with your name, email, province, and a brief description of your legal issue. The entire process takes less than 2 minutes.
What to Include:
- Your full name
- Email address
- Province (or city)
- Brief description of your legal matter
- Preferred contact method
We Find Your Perfect Attorney
Our team reviews your enquiry and matches you with a qualified, verified attorney who specializes in your specific legal area and operates in your province. We consider expertise, experience, and specialization.
Our Matching Criteria:
- Legal specialization in your area
- Geographic jurisdiction (your province)
- Experience and track record
- Client compatibility and communication style
Your Attorney Reaches Out
The matched attorney contacts you directly to discuss your case, answer your questions, and explain how they can help. This initial consultation is your opportunity to determine if they're the right fit for your needs.
What Happens Next:
- Attorney calls or emails you within 24-48 hours
- Initial consultation to assess your matter
- Discussion of fees and retainer (if applicable)
- You decide to proceed or request another attorney
Timeline: From Inquiry to Attorney Contact
Step 1: Submit Your Inquiry
Time: 2 minutes — Message us on WhatsApp with your details.
Step 2: We Review Your Case
Time: 4-24 hours — Our team analyzes your matter and identifies suitable attorneys.
Step 3: Attorney Matching
Time: 12-24 hours — We select the best attorney and notify them of your case.
Step 4: Attorney Contact
Time: 24-48 hours total — Your matched attorney reaches out directly to you.
Step 5: Initial Consultation
Time: Within 72 hours — You have your first conversation with your attorney.
Why This Process Works
Lightning Fast
From inquiry to attorney contact in under 48 hours. Speed matters when you need legal help.
Verified Experts
Every attorney is credentialed and vetted. Quality assurance at every step.
Perfect Match
We don't just match attorneys — we match the RIGHT attorney for your specific needs.
Confidential
POPIA compliant. Your legal information is secure and private throughout the process.
100% Free
Our referral service is completely free. No hidden charges or surprise fees ever.
Nationwide
Whether you're in Johannesburg or a small town, we've got attorney coverage across all 9 provinces.
Frequently Asked Questions
Counsel24's referral service is completely free. There are zero charges to submit your inquiry or be matched with an attorney. The attorney you're connected with may charge for their legal services (fees vary based on the matter), but our matching service costs you nothing.
You're under no obligation. If the first attorney isn't a good fit, let us know and we'll match you with another qualified professional at no extra cost. Your comfort with your attorney is crucial.
Absolutely. We cover all 9 South African provinces and major cities. Just mention your location in your WhatsApp message and we'll ensure your attorney operates in your area.
Yes. All information is treated as strictly confidential. We're fully POPIA compliant and use secure systems to protect your data. We only share your details with the attorney you're matched with, and only they contact you.
We offer 24/7 emergency support. You can message us on WhatsApp anytime, and we'll prioritize urgent matters like criminal defence cases for rapid attorney matching and contact.
Every attorney in our network is verified and credentialed. We check qualifications, experience, and professional standing before they join Counsel24. Your legal matter deserves expert, professional representation.
No. Counsel24 is a referral platform only, not a law firm. We connect you with qualified attorneys but don't provide legal advice ourselves. Legal advice and representation come from your matched attorney.
We cover 10+ practice areas including: divorce & family law, labour & employment law, property transfer, litigation, construction law, criminal defence, wills & estates, commercial law, debt collection, and personal injury claims. If your area isn't listed, contact us — we may be able to help.
Ready to Get Started?
Take the first step now. Message us on WhatsApp and we'll connect you with a qualified attorney in your province within 48 hours.