Personal injury

Personal injury and accident compensation services.

Vehicle accidents, workplace injuries, medical malpractice, and negligence claims. Tell us about your accident and a legal professional will contact you to discuss your options.

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What we offer

Injury and accident compensation services.

From a first claim to court representation.

Motor Vehicle Accident Claims

Claims for motor vehicle accidents, hit-and-run incidents, and vehicle-related injuries. Compensation for medical bills, lost wages, vehicle damage, and pain and suffering.

Workplace Injury Claims

Claims for workplace accidents and occupational injuries. Compensation beyond standard workers’ compensation for negligent employers or unsafe conditions.

Medical Malpractice Claims

Claims for medical negligence, surgical errors, misdiagnosis, and improper treatment. Compensation for medical costs, ongoing treatment, and damages from malpractice.

Premises Liability & Slip-and-Fall

Claims for injuries on someone else’s property due to negligent maintenance. Compensation for slip-and-falls, unsafe conditions, and premises defects.

Disability & Permanent Injury Claims

Claims for permanent disability from accidents. Compensation for lost earning capacity, lifelong care costs, and adjustments needed for disability.

Settlement Negotiation & Litigation

Negotiation with insurers and defendants for fair settlements, with court representation if settlement fails, pursuing fair compensation throughout.

How it works

Our personal injury claim process.

Six steps, from first consultation to compensation.

1

Initial consultation

Discuss your accident and injuries. A legal professional evaluates your claim’s strength, liability, and potential compensation available.

2

Evidence & investigation

Gather evidence: accident scene photos, witness statements, medical records, and expert reports. Investigate liability and causation thoroughly.

3

Demand & negotiation

Submit a formal demand letter to the insurer with evidence and a compensation claim. Negotiate for a fair settlement before proceeding to court.

4

Settlement or litigation

If the insurer accepts, finalise the settlement agreement. If rejected, proceed to litigation with full court representation and expert evidence.

5

Court trial or judgment

Present your case in court with expert medical and accident testimony. The judge awards damages based on liability and injury severity.

6

Recovery & compensation

Receive settlement or judgment payment. Compensation covers medical bills, lost wages, disability, and pain and suffering damages.

Good to know

Frequently asked questions.

Claims, fault and compensation, explained simply.

Compensation includes: (1) medical expenses (past and future), (2) lost wages and income, (3) rehabilitation and therapy costs, (4) pain and suffering damages, (5) loss of earning capacity if disabled, (6) care and assistance costs, and (7) property damage (vehicle, belongings). A legal professional calculates the maximum compensation available based on injury severity, liability, and applicable law.

Generally, you have 3 years from the date of injury to file a claim. However, the deadline can differ for minor children (counting from age 18), latent injuries discovered later, and road accident claims. Acting quickly helps preserve evidence and witness statements, and a legal professional can confirm your specific deadline.

Yes, you must prove that someone else’s negligence caused your injury. This means showing: (1) the defendant owed you a duty of care, (2) they breached that duty, (3) the breach caused your injury, and (4) you suffered damages. Evidence such as witness statements, expert reports, and accident scene evidence helps establish fault.

South Africa uses comparative fault rules. If you were 30% at fault and the defendant 70%, you can still recover 70% of damages. Your compensation is reduced by your percentage of fault, and a legal professional will argue to minimise your fault percentage.

Timelines vary: simple cases with clear liability may settle in 3–6 months, medium cases with injury disputes take 6–12 months, and complex cases with litigation can take 12–36 months. Many cases settle during negotiation, avoiding trial delays.

Pain and suffering damages compensate for physical pain, emotional distress and trauma, loss of enjoyment of life, scarring or disfigurement, and reduced quality of life. These are subjective damages determined by a judge based on injury severity, with serious injuries resulting in higher awards.

Liability depends on who caused the accident through negligent driving: speeding, reckless driving, drunk driving, distracted driving, or failing to follow traffic laws. An at-fault driver’s insurer typically pays damages to the injured party, established using police reports, witness statements, and accident evidence.

After an accident: (1) ensure safety, moving to a safe place if possible, (2) call the police and get a case number, (3) seek medical attention, even for minor injuries, (4) document the scene with photos and witness names, (5) get the other driver’s insurance details, (6) avoid admitting fault, (7) report to your insurer, and (8) contact a legal professional. This helps preserve evidence and protect your claim.

Take the first step

Protect your family’s future.

Don’t accept less than you deserve. Tell us about your accident and our legal team will connect you with a legal professional who can help you pursue fair compensation for medical bills, lost wages, and pain and suffering.

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Prefer email? Write to hello@counsel24.co.za

FreeConfidentialNo obligation