Disclaimer

What Counsel24 Is (And What It Is NOT)

Counsel24 is a legal referral platform only. We are NOT a law firm, NOT attorneys, and do NOT provide legal advice. We connect individuals with qualified attorneys, but we do not provide legal representation or counsel.

No Attorney-Client Relationship

Using Counsel24 does NOT create an attorney-client relationship between you and Counsel24. An attorney-client relationship exists only between you and the matched attorney, if you choose to engage their services.

Counsel24 is not party to any attorney-client relationship and has no liability for attorney conduct, negligence, or malpractice.

Not Legal Advice

Nothing on Counsel24 constitutes legal advice. Information on our website, including articles, guides, FAQs, and materials, is for informational purposes only. This information is general in nature and may not apply to your specific situation or jurisdiction.

You should NOT rely on any information from Counsel24 as a substitute for legal advice from a qualified attorney. Always consult with a qualified attorney about your specific legal matter before making decisions.

No Guarantee of Outcomes

We make no guarantee that:

• A matched attorney will accept your case or engagement
• Any particular legal outcome will result from using our service
• You will be satisfied with the matched attorney
• Your legal matter will be resolved favorably
• Any specific result or solution will occur

Legal matters have uncertain outcomes. Counsel24 does not guarantee results and is not responsible for any legal outcomes.

Attorney Qualifications

While Counsel24 attempts to verify attorney credentials, we are not responsible for the accuracy of attorney qualifications, experience, or specialization. You are responsible for verifying an attorney's credentials, experience, and suitability before engaging their services.

We recommend:

• Checking the attorney's qualifications and bar status
• Reviewing their experience in your legal area
• Discussing fees and billing practices upfront
• Getting a written fee agreement
• Asking for references if desired

Attorney Fees and Costs

Counsel24 does not control or negotiate attorney fees. Attorney fees vary and are determined by the matched attorney. You are responsible for:

• Discussing fees with your attorney before engagement
• Understanding billing practices and payment terms
• Getting a written fee agreement
• Understanding what costs may be incurred beyond attorney fees

We recommend getting all fee agreements in writing before proceeding with legal representation.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Counsel24 is provided "AS IS" without any warranties
• Counsel24 is not responsible for attorney conduct, negligence, malpractice, or misconduct
• Counsel24 is not responsible for any legal outcomes, results, or consequences
• Counsel24 is not responsible for any errors, omissions, or inaccuracies in information provided
• Counsel24's total liability to you shall not exceed any fees you paid (if any)
• Counsel24 is not liable for indirect, incidental, consequential, or punitive damages

Your Responsibility

You are responsible for:

• Providing Accurate Information: All information you provide must be truthful and accurate
• Reviewing Attorney Credentials: Verifying the matched attorney is qualified for your matter
• Fee Agreements: Getting written fee agreements before engaging an attorney
• Independent Research: Conducting independent research on any attorney you're considering
• Legal Consultation: Always consulting with an attorney about your specific legal matter
• Your Legal Matter: Making informed decisions about your legal representation and strategy

No Confidentiality Between You and Counsel24

There is NO attorney-client privilege between you and Counsel24. While we treat your information confidentially and in accordance with POPIA, we are not bound by attorney-client privilege. Information you share may be used to match you with an appropriate attorney.

Third-Party Content

Counsel24 may include links, articles, or information from third-party sources. We are not responsible for the accuracy, completeness, or legality of third-party content. Your access to third-party content is at your own risk.

Website Availability

Counsel24 does not guarantee that our website will be available 24/7 or without interruptions. We are not responsible for:

• Temporary or permanent website outages
• Loss of access to the platform
• Data loss or corruption
• Service delays or interruptions

Referral Service Limitations

Please note the following limitations of our referral service:

• We do not guarantee that an attorney will accept your case
• We do not supervise or control attorney conduct
• We do not mediate disputes between clients and attorneys
• We cannot remove an attorney from our network based on client requests
• We are not responsible for attorney delays, poor service, or negligence

Emergency Legal Matters

If you have an urgent or emergency legal matter (criminal arrest, restraining order, etc.), do NOT rely solely on Counsel24. Immediately contact a local attorney directly or contact emergency services if needed. While we offer 24/7 availability, there may be delays in attorney matching during emergencies.

Changes to Disclaimer

Counsel24 reserves the right to modify this disclaimer at any time. Changes are effective immediately upon posting. Your continued use of Counsel24 constitutes acceptance of modified disclaimers.

Governing Law

This Disclaimer is governed by the laws of the Republic of South Africa. Any legal action or dispute shall be subject to the jurisdiction of South African courts.

© 2026 Counsel24 (Pty) Ltd. All rights reserved. POPIA Compliant.